Services:

To succeed in the marketplace, it is imperative that today’s businesses recognize and adapt to meet a number of complex and interrelated challenges. These challenges predominantly stem from the convergence of the following four fundamental sources:

     • A major shift to an “Information Age.
     • Accelerating technological innovation.
     • A demographic-driven “talent gap.”
     • Continuing business cycles of expansion and recession.

The degree to which the above business challenges can be characterized as an interrelated set of human resource problems is somewhat amazing. The degree to which better management of human resources can contribute to the solutions is even more so!

People are an organization’s most important value-producing asset. They represent enormous wealth for an organization and can exceed 40 percent of corporate expense. Without them nothing gets done. If people assets don’t act and re-act appropriately, then much of our financial capital, technology capital, and knowledge capital is wasted - strategy is not successfully executed, objectives are not met, mission is not fulfilled, and stakeholders are not satisfied. There is tremendous business value, competitive advantage and growth to be gained by improving how human capital is managed.

• Human Capital Management
• Outsourced Support
• Off-Site Solution Center
• Knowledge Transfer



Human Capital Management:

In addition to all of our employee consultants, Margin10 also retains relationships with thousands of the industries most qualified independent consultants. When the need arrives to utilize one of these experts Margin10’s low fee model is the consultant’s choice.

Project, maintenance and support teams face daily challenges that can affect the outcome of their assignment. All of these assignments face the challenges of unforeseen change on a regular basis; as a result Margin10 consultants are available to provide assistance in any one of the following areas.

     • Lack of subject matter expertise on a given application, module or technology
     • Knowledge gap
     • Accelerated project deadlines
     • Project scope changes
     • Increased user demands
     • New or Inexperienced users
     • Planned on Unplanned Employee turnover
     • Corporate demands to optimize existing systems

The rush to fill an open position can be frustrating, overwhelming and time consuming. Margin10 quickly moves into action to understand the urgency of your needs and the specifics. Too many consulting organizations simply throw bodies at your need rather then solutions, at Margin10 we work with you to secure the best resource available at the best price.

Outsourced Support:


Margin10 is committed to providing a total solution that maintains support for people as well as the application. We offer outsourced maintenance and support of most ERP systems through immediate on-site, telephone, email or remote access support from our experienced support staff.

Our support teams can perform vital maintenance tasks including applying patches, fixes, tax updates, tools upgrades or applications upgrades to first and second line off-site support without impacting day-to-day operational requirements.

Margin10 can guarantee consistent and immediate access to experienced consultants for maintenance issues such as:

     • Support for customizations
     • Mission critical interruptions
     • Business process advice
     • Reporting queries
     • Functional advice
     • Technical advice
     • Patches/Bug fixes
     • Training

We also offer a range of flexible application services including:

     • Implementation, quality assurance and rollout support
     • Processing and desktop support
     • System configuration advice
     • Oracle DBA support, including performance tuning and archive/data retrieval and control
     • Knowledge transfer and coaching for quality assurance
     • Emergency or relief services for short-term absence or shortage coverage

Margin10 guarantees all issues are managed to conclusion by utilizing a support database to track incidents.

The Benefits of this model include:

Prompt Response - Issues, which are addressed immediately, can be resolved more efficiently. When immediate access to trained and experienced consultants is available, the risk of downtime is minimized and problem backlog is reduced.

Consultant Familiarity - One of the issues faced by consultants is gaining familiarity with new systems. In order to provide valuable advice to clients, consultants must understand the implications of making any modifications. We offer continuity and consistency of support to reduce the time and costs involved in familiarizing consultants with systems.

Single Point of Contact - A single point of contact allows the customer to know who to talk to when they have any issues. This saves time and inconvenience involved in communicating with multiple parties.

Up-to-date Product Knowledge - As a specialized ERP consulting organization, our team regularly attends training courses to update their skills. Our consultants are always up-to-date with the latest developments in the technology and they are regularly challenged to find solutions to new problems as a matter of day-to-day business.

Personal Service - Margin10 provides a tailored and personalized service for each customer. Customers frequently expect faster responses than are currently available. Margin10 can guarantee that a consultant will be available to respond within normal business hours, or out of business hours depending on the level of support required.

Off-Site Solution Center:


Margin10 operates an Off-Site Solution Center devoted to research, off-site development, upgrades and support. Conducting project work off-site in Margin10’s Solution Center can be a cost effective option for many clients as it minimizes additional consulting expenses including travel and lodging.

The Center enables our consultants to master new technologies and provides a safe environment for development and testing. We can model and test the application without impacting on production environments. Extensive testing has optimized the performance of our system and we have tackled many connectivity issues, which mean maximizing client system efficiency in minimal time.

Services performed by the Centre include application upgrades, modification upgrades and other database upgrades. While the majority of our upgrade services are focused on actual ERP database objects, support for interface and reporting upgrades can be managed separately.

Margin10 understands the importance of flexibility and perform upgrade services on site, off site, or in a combination that best suits individual circumstances. We can tailor a fixed price or T&M solution to work within your budget. Margin10 can provide project plans fully resourced by experienced upgrade specialists, or develop a plan where internal resources are available to work on the project.



Knowledge Transfer:

Often end users are apprehensive about using a new system. Insufficient or incorrect training and support dramatically increases the potential for costly errors and downtime.

Margin10 provides comprehensive, hands on user training which is individually designed to meet specific requirements. Our consultants work with clients to tailor specific end-user training programs during implementation, post-implementation, future developments or as a response to new releases of the application or technology.

Margin10 trainers use clients’ business processes as the foundation for designing training material to ensure that users are fully equipped and competent in key business areas. We prefer to work informally with small groups to ensure that each individual receives sufficient attention and tuition, and has the opportunity to interact on a one-to-one basis to further enhance learning retention.

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